Privacy Policy 4bet — Data Protection Malaysian Users

Welcome to the 4bet Privacy Policy. This document outlines our commitment to protecting your personal information as a user of the 4bet platform operating under the domain 4bet.plus.

We understand that your trust is our most valuable asset. We therefore take our responsibility seriously in ensuring that every piece of data you share with us is handled with full integrity, transparency and compliance with applicable laws in Malaysia.

This Privacy Policy applies to all personal information collected through the 4bet.plus website, the 4bet mobile app, email communications, live chat, customer support services, and all related platforms operated by us.

4bet collects various types of information to provide you with a secure, efficient, and personalised service. The following are the categories of information we collect:

We only collect information that is strictly necessary to provide our services. You may also choose to provide additional information voluntarily to enhance your experience on our platform.

Personal information you provide to 4bet is used solely for the following purposes:

• Account management: Create, verify and manage your user account, including the KYC process and identity verification required by law.
• Transaction processing: Process deposits, withdrawals and any other financial activities you conduct on the platform securely and accurately.
• Service provision: Enable you to access all games, promotions and platform features available in accordance with your account level.
• Customer support: Answer inquiries, resolve issues and provide the assistance you need through all our support channels.
• Security and fraud prevention: Monitor account activity to identify and prevent unauthorized access, fraud, money laundering and violations of the terms of use.
• Legal compliance: Fulfill the legal and regulatory obligations imposed on 4bet, including AML (Anti-Money Laundering) reporting requirements.
• Service communications: Send important notifications related to your account, transactions, terms updates and relevant security information.
• Marketing (with consent): Send promotional offers, bonuses and platform update information to users who have given consent to receive marketing communications.
• Platform improvements: Analyze usage patterns in aggregate and anonymized form to improve overall performance, interface and user experience.

4bet does not sell, rent, or disclose your personal information to external parties for commercial purposes. However, in certain situations, we may share your information with the following parties:

• Payment service providers: Trusted payment processors that enable your deposit and withdrawal transactions to be processed securely. They are bound by strict confidentiality agreements.
• Technology and cloud computing providers: IT infrastructure companies providing hosting, data storage, and technical support services for the 4bet platform. Their access is limited and regulated.
• Game software providers: Game developers and Live Casino operators operating under valid licenses. Data disclosure is limited to information required solely to verify gaming transactions.
• Legal authority: Government agencies, regulatory bodies, or law enforcement authorities when we are legally obligated to do so, or when there is a need to protect the rights and safety of other users.
• Professional consultants: Lawyers, accountants and audit consultants bound by professional confidentiality obligations within the scope of their work with 4bet.

In all cases of third-party disclosure, 4bet ensures that the relevant parties comply with data protection standards equal to or higher than those we apply ourselves.

The security of your data is an absolute priority at 4bet. We implement comprehensive technical and organizational measures to protect your personal information from unauthorized access, loss, alteration or disclosure:

• Data encryption in transit: 256-bit TLS/SSL protocol secures all communications between your browser or app and 4bet servers.
• Data encryption at rest: Sensitive data is stored in encrypted format using industry-standard encryption algorithms.
• Multi-level access controls: Only authorized personnel who require access to perform their duties may access user data, with all access logged and monitored.
• Two-factor authentication (2FA): 4bet supports two-factor authentication for all user accounts to provide an additional layer of security.
• Continuous security monitoring: Automated monitoring systems operate 24/7 to detect and alert on any suspicious activity.
• Regular penetration testing: Security audits and penetration testing are carried out periodically by independent security experts to identify and address system vulnerabilities.

4bet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Gather information about how you use the platform, such as the most frequently visited pages, to help us improve performance and usability.
• Functional cookies: Save your preferences such as language, display settings and login information to provide a more personalized experience.
• Analytics cookies: Help us understand how users interact with the platform in aggregate and anonymized form, for the purpose of continuous improvement.

You may manage or block cookies through your web browser settings. However, blocking all cookies may affect your experience and the functionality of the 4bet platform.

In the course of its operations, 4bet may need to transfer your personal data to servers or service providers operating outside Malaysia. All such data transfers are carried out with appropriate safeguards in place:

• All international data transfers are carried out in compliance with Section 129 of Malaysia's Personal Data Protection Act 2010.
• The recipient country must have an equivalent level of data protection, or data must be transferred under a comprehensive data transfer agreement.
• All overseas data recipients are bound by strict data protection requirements through formal data processing agreements.

By using the 4bet platform, you understand and agree that your data may be transferred outside Malaysia for the purposes stated in this Privacy Policy, provided that adequate protections are always observed.

Under Malaysia's Personal Data Protection Act and international privacy standards, you have the following rights regarding your personal data at 4bet:

To exercise any of the above rights, please contact the 4bet customer support team via live chat or our official email. We will process your request within 30 calendar days.

4bet retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law:

• Active account data: Retained for the entire duration that your account remains active on the 4bet platform.
• Data following account closure: Basic identity information and transaction records are retained for a minimum of 5 years after account closure, in line with Malaysia's AML and tax legal requirements.
• Communication logs: Live chat records and support emails are retained for 2 years for quality control and dispute resolution purposes.
• Technical data (access logs): Retained for 12 months for security and fraud detection purposes.
• KYC Documents: Retained for the period prescribed by applicable regulatory requirements, typically between 5 and 7 years.

Once the retention period expires, your personal data will be securely deleted or anonymised using industry-recognised methods.

The 4bet platform is not intended for individuals under the age of 18. We do not knowingly collect or process any personal information from children or minors below the stipulated age limit.

If we determine that personal information of a minor has been collected without proper age verification, we will take immediate steps to delete that information and terminate the account in question.

4bet reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments. When we make material amendments:

• The "Last Updated" date at the top of this document will be revised accordingly.
• You will be notified via an in-platform notification or your registered email address whenever significant changes are made.
• For highly material amendments that significantly affect your rights, we will seek your renewed consent before the changes take effect.

Continued use of the 4bet platform after an amended Privacy Policy has been published will be considered your acceptance of the revised policy. It is your responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24/7 directly on the 4bet platform for immediate responses.
• Email: [email protected] — we aim to respond within 24 business hours.
• Language: We provide support in both Bahasa Melayu and English.

For formal complaints relating to personal data protection that cannot be resolved directly with us, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory authority.